Enterprise Content & Collaboration Management Analyst

SUMMARY: Analyst activities include: application development and support, product management, technical support and all phases of change management. This also entails working closely with business lines and the training department. Serve as a user administrator ensuring appropriate access to ECCM applications.
Application Administrator
Application Development and Support
Review, analyze and modify applications and databases, including system configuration, testing and debugging applications
Manage the implementation of new software releases, following the Bank's IT policies
Assist in the design, delivery, and improvement of in-house and third-party software
Identify and implement solutions to recurring problems
Serve as the application resource for all Bank departments
Assist with hardware issues and software error resolution
Trouble-shoot technical problems
Translate needs into technical requirements
Consult with users in the development of processes and procedures to increase system capability
Develop testing plans and coordinate the testing of system enhancements
Develop and maintain technical and procedural documentation
Provide daily system application administration
User Administration
Establish user rights and security by adding, changing and deleting user access according to established procedures
Design and maintain user roles
Document and maintain procedures
Audit system reports to ensure user rights are added, changed and deleted according to established procedures
Conduct and manage user access reviews
User Support
Provide technical support for identified applications
Inform end-users about new functionality
Serve as Bank-wide problem solving resource
Communicate pertinent information within the Bank; verbally, written, and through reports
Coordinate changes and enhancements with other Bank departments
Assist in problem resolution regarding the software and any interfacing application
Applications Supported (Partial List):
Enterprise Workflow (EWF)
Report Management
1. Ensure all daily core system reports have been received into the Bank's imaging system
Associates degree desired, Focus on Business, Software, Hardware
2-4 years banking experience preferred
Strong technical and computer skills required
Solid written and verbal communication skills
Good organizational skills
Required to be available for support off-hours, as needed
Prior Enterprise Content Management (ECM) system experience helpful
SharePoint experience helpful

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