SSD Analyst

The Systems Support & Development Analyst will be responsible for day to day internal systems support, user administration and access controls for the Bank's third party systems. The department assists with managing projects for core banking (CIS, deposit, loan system, etc) and other similar applications. The position interacts with but does not have responsibilities for Active Directory, network, desktop, server, or the telephony aspects of technology.
The Analyst will be involved in project planning, execution, monitoring, analysis, user access and entitlement, documenting processes for audit, compliance and regulatory exams and reporting on third party systems.
Responsibilities may include:
Application support such as change management, version upgrades, project support (not application development and programming)
User Administration (add, modify, delete users, password support, user access reviews, administrator activity audits), User Support & Issue management
Help drive execution of industry best practices across our Retail branched and Corporate departments
Serve as Bank-wide problem solving resource by providing technical support and informing end-users about new functionality
Review, analyze and modify applications, including testing applications
Manage the implementation of new software releases, following Bank's IT policies
Identify and implement solutions to recurring problems
Configure systems to meet the Bank's needs
Serve as the application resource for all Bank departments
Bachelor's degree desired (Focus on Business, Software)
Strong analytical skills and highly organized
Experience in an end-user technical support environment such as a help desk is preferred
Technical proficiency
Banking experience a plus
Solid written and verbal communication skills
Strong technical and computer skills
Must have cyber security awareness to protect the digital environment, the Bank, and customers

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