Public Safety Dispatcher
Orleans, MA Orleans, MA Full-time Full-time From $24.
91 an hour From $24.
91 an hour 11 days ago 11 days ago 11 days ago PUBLIC SAFETY DISPATCHER Definition:
Dispatching and technical work supporting the Town's public safety operations; all other related work as required.
Supervision:
Works under the general supervision of the Shift Commander.
Performs a variety of responsible dispatching and clerical functions in accordance with established standard operating procedures; uses independent judgment to determine the correct response to calls and in dispatching all necessary personnel and equipment.
Job Environment:
Work is performed under police station conditions; position can involve stressful situations.
Operates computer, both Criminal Justice Information System and Computer Aided Dispatch System; operates all dispatching equipment including teletypewriter, two-way radio equipment, and police scanner; operates standard office equipment such as telephone, copy machine, fax, etc.
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
) Dispatches safety, service, and other appropriate personnel to calls as may be required; maintains constant and diligent monitoring of the radio system; coordinates back-up support activities via radio; receives and records telephone calls and requests for service or information; prioritizes calls for service; maintains active computer entries regarding documented complaints; keeps supervisory personnel aware of priority calls and equipment status.
Communicates via telephone or radio with other agencies such as utility companies, alarm services, ambulance companies, Town and state highway departments, animal control officers, towing agencies, courts, bail commissioners, hospitals, water departments, etc.
Enters relevant information into the LEAPS computer system, i.
e.
, missing persons, articles, vehicles, etc.
; retrieves various LEAPS information for police officers as requested.
Disseminates various types of information concerning licensing or registrations.
Monitors all radio frequencies in the communications center; ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately upon discovering them to the officer in charge; performs computer backups.
Answers inquiries from, and provides information to the public concerning such things as directions, special events, municipal services, etc.
; directs the public to appropriate sources of information and appropriate personnel.
Maintains police incident reporting on computer aided dispatching systems.
Maintains accurate, detailed records, logs and other pertinent information.
Maintains all certifications, licenses and professional associations in order to keep abreast of current dispatching procedures.
Monitors the lock-up via the in-house cell monitoring system.
Performs similar or related work as required or as situation dictates.
Recommended Minimum
Qualifications:
Education and
Experience:
High school graduation or equivalent; one year of experience in a responsible position involving working with the public preferred; some work experience in emergency services is helpful; or any equivalent combination of education and experience.
Special Requirements:
Certification in LEAPS.
Certification in CPR desirable.
Certification in APCO (Association of Public-Safety Communications Officials) Knowledge, Ability and Skill:
Knowledge.
Working knowledge of the layout of the Town as well as local businesses and landmarks.
Familiarity with related rules, regulations orders, policies and procedures.
Knowledge of information dissemination related to criminal offenders, and public record.
Working knowledge of computers and electronic data processing.
Working knowledge of modern office practices and procedures.
Basic understanding of the police and fire department s operations and familiarity with the Town s bylaws.
Basic understanding of the incident command system.
Ability.
Ability to learn communications systems' techniques.
Ability to handle emergency situations calmly, promptly and efficiently, while under stress.
Ability to think clearly in a crises situation.
Ability to elicit needed information from a caller who may be a child, injured or incapacitated person.
Ability to read, write and speak English clearly and give clear directions over the radio and phone.
Ability to maintain multiple file systems.
Ability to attend to a number of details occurring simultaneously and do so with accuracy.
Skill.
Skill in typing, computers and record-keeping.
Skill in the operation of the above listed equipment.
Physical Requirements :
Minimal physical effort generally required.
Ability to operate a keyboard and sit at the computer and dispatching equipment for long periods of time.
Ability to operate dispatching equipment and all other related emergency equipment at efficient speed.
While performing the duties of this job, the employee is constantly required to sit, talk and hear.
The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
) Job Type:
Full-time Pay:
From $24.
91 per hour
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Schedule:
Day shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
91 an hour From $24.
91 an hour 11 days ago 11 days ago 11 days ago PUBLIC SAFETY DISPATCHER Definition:
Dispatching and technical work supporting the Town's public safety operations; all other related work as required.
Supervision:
Works under the general supervision of the Shift Commander.
Performs a variety of responsible dispatching and clerical functions in accordance with established standard operating procedures; uses independent judgment to determine the correct response to calls and in dispatching all necessary personnel and equipment.
Job Environment:
Work is performed under police station conditions; position can involve stressful situations.
Operates computer, both Criminal Justice Information System and Computer Aided Dispatch System; operates all dispatching equipment including teletypewriter, two-way radio equipment, and police scanner; operates standard office equipment such as telephone, copy machine, fax, etc.
Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
) Dispatches safety, service, and other appropriate personnel to calls as may be required; maintains constant and diligent monitoring of the radio system; coordinates back-up support activities via radio; receives and records telephone calls and requests for service or information; prioritizes calls for service; maintains active computer entries regarding documented complaints; keeps supervisory personnel aware of priority calls and equipment status.
Communicates via telephone or radio with other agencies such as utility companies, alarm services, ambulance companies, Town and state highway departments, animal control officers, towing agencies, courts, bail commissioners, hospitals, water departments, etc.
Enters relevant information into the LEAPS computer system, i.
e.
, missing persons, articles, vehicles, etc.
; retrieves various LEAPS information for police officers as requested.
Disseminates various types of information concerning licensing or registrations.
Monitors all radio frequencies in the communications center; ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately upon discovering them to the officer in charge; performs computer backups.
Answers inquiries from, and provides information to the public concerning such things as directions, special events, municipal services, etc.
; directs the public to appropriate sources of information and appropriate personnel.
Maintains police incident reporting on computer aided dispatching systems.
Maintains accurate, detailed records, logs and other pertinent information.
Maintains all certifications, licenses and professional associations in order to keep abreast of current dispatching procedures.
Monitors the lock-up via the in-house cell monitoring system.
Performs similar or related work as required or as situation dictates.
Recommended Minimum
Qualifications:
Education and
Experience:
High school graduation or equivalent; one year of experience in a responsible position involving working with the public preferred; some work experience in emergency services is helpful; or any equivalent combination of education and experience.
Special Requirements:
Certification in LEAPS.
Certification in CPR desirable.
Certification in APCO (Association of Public-Safety Communications Officials) Knowledge, Ability and Skill:
Knowledge.
Working knowledge of the layout of the Town as well as local businesses and landmarks.
Familiarity with related rules, regulations orders, policies and procedures.
Knowledge of information dissemination related to criminal offenders, and public record.
Working knowledge of computers and electronic data processing.
Working knowledge of modern office practices and procedures.
Basic understanding of the police and fire department s operations and familiarity with the Town s bylaws.
Basic understanding of the incident command system.
Ability.
Ability to learn communications systems' techniques.
Ability to handle emergency situations calmly, promptly and efficiently, while under stress.
Ability to think clearly in a crises situation.
Ability to elicit needed information from a caller who may be a child, injured or incapacitated person.
Ability to read, write and speak English clearly and give clear directions over the radio and phone.
Ability to maintain multiple file systems.
Ability to attend to a number of details occurring simultaneously and do so with accuracy.
Skill.
Skill in typing, computers and record-keeping.
Skill in the operation of the above listed equipment.
Physical Requirements :
Minimal physical effort generally required.
Ability to operate a keyboard and sit at the computer and dispatching equipment for long periods of time.
Ability to operate dispatching equipment and all other related emergency equipment at efficient speed.
While performing the duties of this job, the employee is constantly required to sit, talk and hear.
The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
) Job Type:
Full-time Pay:
From $24.
91 per hour
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Schedule:
Day shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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